Services
CHC is committed to helping employers meet the challenges of today’s complex healthcare environment. With the Advanced Intermed HealthPlan™, customization never means additional administration.
Services
- Customer Service. CHC provides responsive customer service to members via a customized Client Care Center. If a member has questions about coverage, eligibility, monthly premiums, claims status or identifying a provider, the member simply dials one toll-free number to be connected to one customer service representative that can address all of their needs.
- Single Source Billing. With Single Source Billing (SSB), you can provide multiple benefits such as life insurance, short and long-term disability, vision, dental, and much more from multiple carriers and reconcile one bill using no more than two payroll slots. This option gives you a broader range of voluntary benefits from multiple carriers without added administrative burden or costs. You also have the flexibility of receiving monthly premium statements electronically, on paper or via the Web.
- Enrollment Processing. CHC integrates enrollment, member services, claims, billing and other services for a simpler, seamless experience. Whether you decide to utilize our in-bound call center, self-service Web site, paper enrollment or a combination of all three, we can handle all your enrollment needs.
- Claims Processing. CHC utilizes advanced technology applications to deliver the industry’s highest level of claims auto-adjudication services, fulfillment, repricing, and patient-advocate hospital steerage. Our system uses an industry-unique, HIPAA-compliant, real-time engine that delivers a faster way to process claims with better accuracy.
- Administrative Services. Our administrative support products work seamlessly with our core claims processing and technology systems to simplify and enhance key administrative activities. Services include enrollment, Explanation of Payments (EOP) and Explanation of Benefits (EOB) processing, COBRA administration, medical management, dental review, provider contracting, customer and member support, check fulfillment, repricing, patient advocate hospital steerage and premium accounting.
