Customer Service: 877.685.2432 | Sales: 469.341.0999

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Customer Service: 877.685.2432

Provider FAQ’s


We’ve created a quick reference to our most frequently asked “Provider” questions. If your question isn’t included here, email us at information Email, or contact CHC Customer Service at 877-685-2432.

How do I file appeals with PHCS regarding contracted amounts?

Contact the PHCS appeals department at 800-950-7040, or visit Multi Plan.

How do I verify if my provider office is in-network with PHCS?

Contact the PHCS Provider Service Line at 800-922-4362. If your office is out-of-network and you would like to become an in-network provider visit Multi Plan

How can I check the eligibility of a member?

You may contact Century Healthcare’s Customer Service Department at 877-685-2432 from 7:00am – 7:00pm; Monday through Friday.  You may also send an e-mail to Customer Service, and the request will be addressed within 24-48 business hours.

How do I file a claim?

Claims can be submitted as follows:
Electronically: Payer ID 75261,
Fax: 469-417-1960, Attention Claims Department
Mail: P.O. Box 2256, Grapevine, TX 76099

How do I check on the status of a filed claim?

You can contact Century Healthcare’s Customer Service Department at 877-685-2432 from 7:00am – 7:00pm; Monday through Friday. You can also visit our provider portal and create an account to view processed claims online.

How can I view claims online?

Visit our provider portal and follow the instructions to create a provider account (if first time user), or log in to your existing account and search within the system by entering the required information.

Can I print an explanation of payment (EOP) online?

No, claims can be searched and viewed online, but an explanation of payment will have to be requested over the phone by calling Century Healthcare’s Customer Service department at 877-685-2432.

What does it mean when a non-paid amount is shown on the explanation of payment (EOP)?

Any non-paid amounts shown within the EOP will be the member’s responsibility and the provider can balance bill the member.

What does it mean when the explanation of payment (EOP) says that the annual maximum has been met?

If the member has a limited benefit medical plan, the benefits are based on a benefit schedule that allows a specific dollar amount per day for a maximum number of days per benefit year.